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GDPR Compliance

Last Updated: 1 September 2026

Our Commitment to Data Protection

cedar-mink operates in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We recognise the importance of protecting personal and business data processed through our payment services.

Legal Basis for Processing

We process data under the following legal bases:

  • Contract Performance: Processing necessary to provide payment services you have requested
  • Legal Obligation: Processing required to comply with financial regulations and anti-money laundering laws
  • Legitimate Interest: Processing necessary for fraud prevention and service improvement
  • Consent: Processing for marketing communications (where explicitly provided)

Data Subject Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You may request copies of personal data we hold about you. We will provide this information within 30 days of receiving a valid request.

Right to Rectification

If information we hold is inaccurate or incomplete, you may request corrections. We will update records within 14 days of verification.

Right to Erasure

You may request deletion of your personal data. This right is subject to legal retention requirements for financial records, which mandate seven-year retention of transaction data.

Right to Restrict Processing

You may request temporary restriction of data processing while we investigate accuracy disputes or assess the need for continued processing.

Right to Data Portability

You may request transfer of your data to another service provider in a structured, commonly used format.

Right to Object

You may object to processing based on legitimate interests. We will cease processing unless compelling legitimate grounds override your interests.

Rights Related to Automated Decision-Making

We use automated systems for fraud detection. You have the right to request human review of automated decisions affecting your service access.

Exercising Your Rights

To exercise any GDPR rights, submit requests to:

Data Protection Officer
cedar-mink
42 Threadneedle Street
London EC2R 8AY
United Kingdom
Email: [email protected]

We will respond within 30 days. Complex requests may require additional time, about which we will notify you.

Data Protection Officer

Our appointed Data Protection Officer oversees compliance with data protection regulations and serves as your primary contact for privacy concerns.

International Data Transfers

We primarily process data within the United Kingdom. When international transfers are necessary for payment processing, we ensure appropriate safeguards through:

  • Standard Contractual Clauses approved by regulatory authorities
  • Transfers to countries with adequacy decisions
  • Binding corporate rules for intragroup transfers

Data Breach Notification

In the event of a data breach affecting your personal information, we will:

  • Notify the Information Commissioner's Office within 72 hours of discovery
  • Inform affected individuals without undue delay if the breach poses high risk
  • Provide information about the breach nature, likely consequences, and mitigation measures

Children's Data

Our services are designed for businesses and adults aged 18 and over. We do not knowingly collect information from individuals under 18.

Consent Withdrawal

Where processing relies on consent (such as marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

Complaints

If you believe we have not complied with GDPR requirements, you may:

  • Contact our Data Protection Officer directly
  • Lodge a complaint with the Information Commissioner's Office (ICO)

ICO contact information:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Policy Updates

We review this GDPR compliance statement annually and update it as necessary to reflect changes in our processing activities or legal requirements. Material changes will be communicated to active customers.

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